| Type | Variant | ||||
|---|---|---|---|---|---|
3.5.3 30503 APK | |||||
Size: 23.05 MB Certificate: a545f7203556e605383d3c4637db76e34260718f SHA1 signature: ed80c7b2194eed8076660175a23ae836b08fe03f Architecture: universal Screen DPI: ldpi (120dpi), mdpi (160dpi), hdpi (240dpi), xhdpi (320dpi), xxhdpi (480dpi), xxxhdpi (640dpi) Device: laptop, phone, tablet | |||||
Download Proactivanet ITSM Software APK free
Proactivanet Service Desk App.
Proactivanet is an IT service management solution fully aligned with ITIL® best practices and the ISO 20000 standard.
In this application, support technicians can easily manage and resolve incidents and requests reported to the IT department and end users can quickly and easily report a new incident or request and be informed at all times of the status of their ticket.
It also offers a high level of customization to adapt to the specific needs of each organization: custom fields, workflow management, authorization request, etc.
Proactivanet's Incident and Request Management provides several benefits, among others:
• Cost Reduction: through the ability to meet increased demand with the same number of support technicians, providing users with self-service capabilities through the User Portal and reducing the number of first-line technicians dedicated to handling repetitive calls and sorting tickets.
• Improved support technicians productivity: reducing the volume of user calls and automating the creation of repetitive requests and incidents using programmed templates, by e.g. for routine maintenance tasks.
• Improved end-user productivity: significantly reducing the time required to resolve incidents and requests and providing them with self-service resources so that they can solve their needs without having to wait for support technicians.
Proactivanet ITSM Software is certified by PinkVERIFY 2011 in a total of 13 processes, and has obtained ITIL® Software Scheme (ISS) Gold approval, the highest levels of recognition granted to ITSM platforms. These certifications demonstrate not only the total alignment of the tool with ITIL® best practices, but also the ease of use for end users and a high degree of process automation.
In this application, support technicians can easily manage and resolve incidents and requests reported to the IT department and end users can quickly and easily report a new incident or request and be informed at all times of the status of their ticket.
It also offers a high level of customization to adapt to the specific needs of each organization: custom fields, workflow management, authorization request, etc.
Proactivanet's Incident and Request Management provides several benefits, among others:
• Cost Reduction: through the ability to meet increased demand with the same number of support technicians, providing users with self-service capabilities through the User Portal and reducing the number of first-line technicians dedicated to handling repetitive calls and sorting tickets.
• Improved support technicians productivity: reducing the volume of user calls and automating the creation of repetitive requests and incidents using programmed templates, by e.g. for routine maintenance tasks.
• Improved end-user productivity: significantly reducing the time required to resolve incidents and requests and providing them with self-service resources so that they can solve their needs without having to wait for support technicians.
Proactivanet ITSM Software is certified by PinkVERIFY 2011 in a total of 13 processes, and has obtained ITIL® Software Scheme (ISS) Gold approval, the highest levels of recognition granted to ITSM platforms. These certifications demonstrate not only the total alignment of the tool with ITIL® best practices, but also the ease of use for end users and a high degree of process automation.
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What´s new
Added support for push notifications.
More info
Updated in
2021-08-03
Size
23.05 MB
Current version
3.5.3
Requires Android
4.4 and up
Content Rating
Everyone
Offered By
Espiral MS
Developer [email protected]
APKs installer
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