Service Manager for EBS

1.2.0

Type	Variant	Architecture	Minimum Version	Screen DPI
	1.2.0 4 APK OBB	x86, armeabi	Android 4.0.3	120 - 640dpi
Size: 35.33 MB Certificate: 0c030fddf52427bb8486909ff0b70155da6d497d SHA1 signature: 4758bfc2eccbfbb38488d0729e59255463686249 Architecture: x86, armeabi Screen DPI: ldpi (120dpi), mdpi (160dpi), hdpi (240dpi), xhdpi (320dpi), xxhdpi (480dpi), xxxhdpi (640dpi) Device: phone Download APK

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Monitor service requests and take action on the go.

By installing this app you agree to the End User License Agreement terms at http://docs.oracle.com/cd/E85386_01/infoportal/ebs-EULA-Android.html.

With Oracle Mobile Service Manager for Oracle E-Business Suite, contact center managers and agents can manage service requests and take action on the go.

-Track service request backlog
-Prioritize escalated service requests
-Reassign service requests to balance work queues
-Provide analysis to expedite resolutions
-Reduce service agreement violations

Oracle Mobile Service Manager for Oracle E-Business Suite is compatible with Oracle E-Business Suite 12.1.3 and 12.2.3 and above. To use this app, you must be a user of Oracle TeleService, with mobile services configured on the server side by your administrator. For information on how to configure mobile services on the server and for app-specific information, see My Oracle Support Note 1641772.1 at https://support.oracle.com

What´s new

-Support for custom CA or self-signed server certificates to standard apps for TLS connections to Oracle E-Business Suite

- Technical updates
For more information, see My Oracle Support Note 1641772.1 at https://support.oracle.com (https://support.oracle.com/)

5.0